Ticket Submission Process:
1. Submit a ticket via e-mail to firstname.lastname@example.org for PE related products, and to email@example.com for SwitchRay/MVTS related products. You can also click on the chat interface to speak to an agent 24/7.
2. Ticket is assigned within one business hour to a support staff member
Once a ticket is submitted, we will respond with a confirmation
email, stating that we have received your ticket and it has been
logged. You will be given a support ticket ID. We ask you use
this ID in any follow-up question e-mails you send in to our
support team. This will help us to better track your ticket and
resolve similar issues for other users.
3. Ticket is responded to within the next four business hours,
after our initial investigation
Thereafter, our commitment is to have a resolution response
within five business days, after our investigation. This resolution
may include, among others, additional training, a notification that
a code update is scheduled or a feature request. You will receive
notices as it is updated, as we gather the proper information